Refund policy

At Yunshenig, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return and refund policy below.

14-Day Return Period

You may request a return within 14 days of receiving your order, subject to applicable consumer protection laws.

To be eligible for a return, items should be unused, in their original condition, and returned with their original packaging and any included accessories, where applicable.

Certain products may be exempt from return for legal or hygiene-related reasons where permitted by applicable law.

How to Request a Return

To request a return, contact us at support@yunshenig.shop with the following information:

Your order number
The item you wish to return
The reason for your return
Photos, if the item is damaged or defective

Please wait for return instructions before sending any item back.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us at support@yunshenig.shop with your order number and photos of the issue.

We will review your request and provide an appropriate solution in accordance with applicable law.

Return Shipping Costs

If you are returning an item because you changed your mind, return shipping costs may be your responsibility, where permitted by law.

If the item is faulty, damaged, incorrect, or the return is otherwise our responsibility, we will cover the applicable return costs as required by law.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds will be processed within 10 business days after approval. The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Refunds will generally be issued to the original payment method unless otherwise agreed or required by law.

Exchanges

If you need to exchange an item, contact us at support@yunshenig.shop. Exchanges are subject to product availability and applicable consumer protection laws.

Your Legal Rights

This policy does not affect any mandatory consumer rights you may have under applicable law. Where the law provides a longer return or withdrawal period, or other mandatory remedies, those rights will apply.